Also, if you are interested in the retail sales assistant job, you will find this post helpful in learning more about what the role entails, and what you need to do to succeed in it if hired. Sales assistants play the role of greeter and receptionist. The responsibilities and duties section is the most important part of the job description. To get you started, here are some tips for creating an effective job description. If you know what products you are offering, and what the features of every product are, you can present your views to the customer confidently, and provide expert advises whenever required.
Sales Assistant Job Duties:
Enthusiasm, professionalism and follow-up skills are useful in this position. There are seven main duties that will likely be a part of a sales assistant job. Interacting with customers is one of the key duties of a sales assistant. When members of the sales team are busy or traveling, the sales assistant handles customer phone calls and emails. The assistant is also responsible for sending product samples and marketing material. In essence, the sales assistant is the liaison between the salesperson and the customer.
A sales department can be busy and stressful, and the sales assistant is a key to keeping the department organized. Sales assistants make travel arrangements, confirm appointments and input expense reports. Sales assistants spend a large portion of time on the computer and they must be skilled in this area.
Duties may include updating forecast data, maintaining customer files and communicating information to members of the sales team. Good skills in document, spreadsheet and database programs are needed for this position. If you are looking to work as a sales assistant, here are major requirements most retail outfits may expect you to satisfy to qualify for the job:. This post provides a complete job description for the sales assistant position. You may apply it in creating a work description for the role in your business for hiring capable hands and assigning tasks to them.
They will be able to increase their knowledge about what sales assistants do, which increases their chances of succeeding on the job when hired. Did this post increase your knowledge of what sales assistants do? Please, leave a comment in the box below. You may also share what you do at work if you are an assistant on sales at a retail store. Their job description entails fulfilling a range of customer service requirements to ensure clients have an enjoyable retail experience.
Usually, sales assistants in a retail setting provide customers with warranty and after sales services. They handle refunds or exchange for product returns. They also decide when to offer customers discounts on purchases. As part of their work description, retail sales assistant monitor level of inventory stock displayed on shelves to facilitate restocking of out of stock items.
They escalate difficult customer complaints, as well as communicate other store issues to the retail sales manager to initiate resolution. In performing their duties, retail sales assistants balance cash registers at the end of a shift and ensure sufficient change for the next shift.
They also build and maintain positive trust relationship with clients, such that enhances patronage and increases clientele.
2. Skills required
Sales assistant job description With a variety of shopping needs to cater for and thousands of customers to serve, it’s unsurprising that the retail sector is of the largest industries in the UK. If you’re looking to start a career in retail, one of the best jobs to apply for is a sales assistant. A sales assistant’s duties might include preparing sales reports, marketing materials and written communication. Organizing sales data and records is a main function that a sales assistant performs. The duties of a sales assistant may vary depending on size and type of company. Generally, the position supports the sales department by performing administrative duties and organizational tasks. A sales assistant must be able to balance multiple responsibilities at once with little supervision.