Predominantly for security reasons, Hermes. Please contact us if your item is incorrect, arrives in a damaged or faulty state or develops a fault. If you are unable to use any of the above options please contact us and we will advise you on the best returns solution for you.
QVC offering myHermes returns For items over 15kg please contact us the weight of your parcel can be found on your returns slip.
If you return items on which you have saved personal information e. I only received credit for one item and I sent them back about two weeks ago.
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Consistency in the bible 9. You should allow up to 14 days for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the products. Returning under your statutory cancellation right As well as your day QVC money back guarantee, you also have a statutory right to cancel your purchase within 14 days of receiving the products subject to the exceptions stated below. You should keep evidence of having given notice of cancellation.
You must return the products to us at your own risk and cost within 14 days of notifying us of your cancellation in accordance with the return instructions and invoice enclosed with your order. If the products are unsuitable for return by post, you will be responsible for the cost of couriering them to us; if you contact Customer Care we will try to provide you with an estimate of the courier cost. If you chose to pay for express delivery, we will only refund the cost of standard delivery.
You must, however, take care of the products before you return them. We may reduce the amount we refund to you if you use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value.
You do not have the legal right to cancel the following items: Please contact us if your item is incorrect, arrives in a damaged or faulty state or develops a fault. Nothing in this guide, our Terms and Conditions or elsewhere affects your statutory legal rights. Search How do I return an item? Choose how you want to return your item. Returns via myHermes To arrange a collection at a day convenient for you from either an address of your choice or from your local ParcelShop, go to myhermes.
Goods purchased via this Website may only be delivered within United States. Predominantly for security reasons, Hermes. For security reasons, all Hermes. No package can be dropped off at a mailbox. We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.
You can only pay for your purchases with a credit or charge card: You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page. All the transactions made on the Hermes. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting.
Any information that you make available online can potentially be recuperated and used by third parties. We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card. Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed.
A unique code made up of 3 or 4 digits secures remote sale transactions. This code can be found: It is made up of 3 digits Visa or MasterCard, for example. It is made up of 4 digits American Express, for example. Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty 30 days from the delivery date. The returned item s must be accompanied by the original receipt or a copy in the case of a partial return.
Returning a product for exchange or refund is complimentary. If you wish to return an item received as a gift, you may exchange it for an item s of equal value. Please contact our Customer Service Department who will send you the pre-paid return label by email. Products may also be exchanged or returned for a store credit at any Hermès store in the United States within thirty 30 calendar days from the date of delivery.
Hermès stores do not offer refunds on any goods purchased on Hermes. Connect to your account and select "return or exchange items" in the selection "your orders". If you are unable or do not wish to use the pre-paid label service, please contact the Customer Service Department to obtain authorization for your return. You can then return your package by a carrier of your choice to the following address: In this case, it is your responsibility to obtain proof that the goods have been returned, and to return the goods by a registered carrier of your choice, which gives proof of posting and delivery.
The cost of returning the goods, including shipping and insurance, shall be borne by you. Hermès United States is not responsible for items returned to Hermes. For any further information, please contact our Customer Service by telephone at option 1, from Monday to Friday from 9: ET, Thursday, from 9: ET, Saturday from We strive to issue refunds as quickly as possible.
Please see our FAQs for exceptions. Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request. You can check if an item is in stock before requesting an exchange by contacting Customer Service. Your return request has been submitted and you will receive a confirmation email shortly.
Please follow the instructions below:. You can arrange a collection up to 24 hours in advance. Please call Customer Service if you would like to book another time slot.